Privacy Policy


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We Value Your Trust

CityTeam receives its support from people like you who believe in our ministry and want to help our neighbors in need. Your trust is important to us. That’s why we take extra care to make sure our funds are used in the most efficient way possible, and we make your privacy and security a priority.

CityTeam is a member in good standing of the Evangelical Council for Financial Accountability (ECFA) and follows the highest ethical standards.

If you have any concerns or questions regarding CityTeam’s privacy statement, please contact us directly by emailing We promise to respond to you promptly.

Full Disclosure
Any personal information obtained by CityTeam online and offline is for the sole use of CityTeam and will not be sold.

What is your commitment to privacy?
We are committed to the highest standard of stewardship excellence. It is our priority to protect your personal information and payment details in order to provide complete trust and accountability.

Why do you need my personal information?
When you make a donation, you need to provide your name, street address, email address, and credit card information. This information allows us to process and fulfill your donation and to notify you of your donation status.

How do you use the information you collect from me?
We will never sell, trade, exchange or rent your personal information to other charities, merchant partners, or to any other companies or individuals without your prior consent.

From time to time, we may use the information you provide to personalize and improve our advertising and marketing and in order to send you relevant communications, including through various online advertising platforms.

Can I manage the communications I receive from you?
Yes, you can request to receive email, mail, and phone communications from us. You may opt out of these communications at any time by contacting or calling Donor Relations at 408.232.5600. Email opt-in includes providing your email address and first name. Our emails will always contain an unsubscribe option.

Do you collect my data online?
Like most other websites, we track and collect data from visitor traffic patterns and site usage through 1st party cookies on various online advertising platforms and on our site. This helps us improve the content and design of our site as well as provide you with relevant communications. The information we collect contains anonymous data tracked on We do not link this data to anything personally identifiable about you.

Acceptance of Privacy Policy
By using CityTeam’s site and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, you may personally contact us at 1.888.248.9832. We reserve the right to modify this Privacy Policy at any time. If we change our policy, we will post those changes on our site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of any portion of the site following notification or posting of such changes will constitute your acceptance of those changes.

Security Policy
CityTeam takes every precaution to protect our supporter’s information. Your information is protected both online and offline. We work hard to make sure your contribution is safe and secure by using the leading technologies and practices to protect your personal information.

  • We use a Secure Sockets Layer (SSL), the industry-standard for sending encrypted information.
  • We encrypt all of your personal information and route it through our firewall.
  • We partner with a third-party credit card processing company, as do many e-philanthropy websites. This partner securely manages all customer data in accordance with consumer data protection laws enacted worldwide, including data handling, storage, and security.

    For even greater protection of your data, we recommend that you use a web-browser that supports 128-bit encryption.