Privacy Policy


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We Value Your Trust

CityTeam receives its support from people like you who believe in our ministry and want to help our neighbors in need. Your trust is important to us. That’s why we take extra care to make sure our funds are used in the most efficient way possible, and we make your privacy and security a priority.

CityTeam is a member in good standing of the Evangelical Council for Financial Accountability (ECFA) and follows the highest ethical standards.

If you have any concerns or questions regarding CityTeam’s privacy statement, please contact us directly by emailing We promise to respond to you promptly.

Full Disclosure
Any personal information obtained by CityTeam online and offline is for the sole use of CityTeam and will not be sold.

What is your commitment to privacy?
We are committed to the highest standard of stewardship excellence. It is our priority to protect your personal information and payment details in order to provide complete trust and accountability.

Why do you need my personal information?
When you make a donation, you need to provide your name, street address, email address, and credit card information. This information allows us to process and fulfill your donation and to notify you of your donation status.

How do you use the information you collect from me?
We will never sell, trade, exchange or rent your personal information to other charities, merchant partners, or to any other companies or individuals without your prior consent.

From time to time, we may use the information you provide to personalize and improve our advertising and marketing and in order to send you relevant communications, including through various online advertising platforms.

Can I manage the communications I receive from you?
Yes, you can request to receive email, mail, and phone communications from us. You may opt out of these communications at any time by contacting or calling Donor Relations at 408.232.5600. Email opt-in includes providing your email address and first name. Our emails will always contain an unsubscribe option.

Do you collect my data online?
Like most other websites, we track and collect data from visitor traffic patterns and site usage through 1st party cookies on various online advertising platforms and on our site. This helps us improve the content and design of our site as well as provide you with relevant communications. The information we collect contains anonymous data tracked on We do not link this data to anything personally identifiable about you.

Acceptance of Privacy Policy
By using CityTeam’s site and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, you may personally contact us at 1.888.248.9832. We reserve the right to modify this Privacy Policy at any time. If we change our policy, we will post those changes on our site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of any portion of the site following notification or posting of such changes will constitute your acceptance of those changes.

Security Policy
CityTeam takes every precaution to protect our supporter’s information. Your information is protected both online and offline. We work hard to make sure your contribution is safe and secure by using the leading technologies and practices to protect your personal information.

  • We use a Secure Sockets Layer (SSL), the industry-standard for sending encrypted information.
  • We encrypt all of your personal information and route it through our firewall.
  • We partner with a third-party credit card processing company, as do many e-philanthropy websites. This partner securely manages all customer data in accordance with consumer data protection laws enacted worldwide, including data handling, storage, and security.

    For even greater protection of your data, we recommend that you use a web-browser that supports 128-bit encryption.

Policy on Suspected Misconduct, Dishonesty, Fraud, andWhistleblower Protection

Effective May 2023

CityTeam Ministries is committed to the highest possible standards of ethical, moral, and legal conduct. Consistent with this commitment, this policy aims to provide an avenue for employees to raise concerns about suspected misconduct, dishonesty, and fraud and to provide reassurance that they will be protected from reprisals or victimization for whistleblowing in good faith.


  1. Reporting

Employees and any other person who has a concern relating to suspected misconduct, dishonesty or fraud may make a report. CityTeam Ministry wants to hear of possible problems in these areas. Concerns or suspected misconduct, dishonesty, or fraud may be reported by telephone, e-mail or regular mail, at the employee’s or reporter’s preference:

  • An employee may telephone the Chairman of the Audit Committee, BruceGregory, at 917-209-8989
  • An employee can email directly the Chairman of the Audit Committee
  • An employee may write a letter to the Chairman of the Audit Committee at thefollowing address: 12420 Fitzhugh Road Austin, TX 78736
  1. Timing

The earlier a concern is expressed, the easier it is to take action.

  1. Investigating the Concern

Following the receipt of any complaints submitted, the Audit Committee will investigate each matter so reported and take corrective and disciplinary actions where appropriate.

The Audit Committee may enlist committee members, employees of the ministry and/or outside legal, accounting, or other advisors, as appropriate, to conduct any investigation of complaints regarding financial reporting, accounting, internal accounting controls, auditing matters, or any other form of misconduct, dishonesty, or fraud. In conducting any investigation, the Audit Committee shall use reasonable efforts to protect the confidentiality and anonymity of the complainant.

  1. Further Information

The amount of contact between the complainant and the body investigating the concern will depend on the nature of the issue and the clarity of information provided. Further information may be sought from the complainant.

  1. Report to Complainant

The complainant will be given the opportunity to receive follow-up on their concern within two weeks:

  • Acknowledging that the concern was received;
  • Indicating how the matter will be dealt with;
  • Giving an estimate of the time that it will take for a final response;
  • Telling the complainant whether initial inquiries have been made; and
  • Telling the complainant whether further investigations will follow, and if not, why.
  1. Information

Subject to legal constraints, the complainant will receive information about the outcome of any investigations.

  1. Document Retention

The Audit Committee shall retain as a part of the records of the Committee any such complaints or concerns for a period of at least seven years.


  1. No Retaliation

No director, officer, or employee or other person who in good faith reports a violation shall suffer harassment, retaliation, or adverse employment consequence. An 3 employee who retaliates against someone who has reported a violation in good faith is subject to discipline, up to and including termination of employment. This policy is intended to encourage and enable employees and others to raise concerns within the ministry prior to seeking resolution outside the ministry.

Additionally, no employee shall be adversely affected because they refuse to carry out a directive which, in fact, constitutes corporate fraud, or is a violation of state or federal law.

  1. Confidentiality

Violations or suspected violations may be submitted on a confidential basis by the complainant or may be submitted anonymously. Reports of violations or suspected violations will be kept confidential to the extent possible, consistent with the need to conduct an adequate investigation. Every effort will be made to protect the complainant’s identity.

  1. Anonymous Allegations

Employees are encouraged to put their names to allegations because appropriate follow-up questions and investigation may not be possible unless the source of the information is identified. Concerns expressed anonymously will be investigated, but consideration will be given to:

  • The seriousness of the issue raised;
  • The credibility of the concern; and
  • The likelihood of confirming the allegation from attributable sources.
  1. Acting in Good Faith

Anyone filing a complaint must be acting in good faith and have reasonable grounds for believing the information disclosed indicates misconduct, dishonesty, or fraud. Any allegations that prove not to be substantiated and which prove to have been made maliciously or knowingly false will be viewed as a serious disciplinary offense.


For purposes of this policy, the definition of “misconduct, dishonesty, and fraud” includes but is not limited to

  • acts which are inconsistent with ministry policy,
  • theft or other misappropriation of ministry assets,
  • misstatements or other irregularities in ministry records,
  • incorrect financial reporting,
  • misuse of ministry resources,
  • illegal activities,
  • immoral or unbiblical activities,
  • forgery or alteration of documents, and
  • any other form of fraud.

CityTeam Ministry reserves the right to modify or amend this policy at any time as it may deem necessary.