If you have any concerns or questions regarding this site's privacy statement, please contact us directly by emailing info@cityteam.org. We promise to respond to you promptly.

What is your commitment to privacy?
We believe the trust donors have placed with us is the key to our success. Please review the Privacy Policy to understand how your personal information will be treated as you use our website. We also understand the concerns donors have with using their credit cards for online transactions. It is therefore in our best interest to protect your credit card information in order to provide you with the best service possible.

Full Disclosure
Any personal information obtained on this site is for the sole use of CityTeam and will not be sold.

How do you use my personal information?
We will never sell, trade, share, or rent your personal information to other charities, merchant partners, or to any other companies or individuals without your prior consent. We partner with a third-party credit card processing company, as do many e-philanthropy websites. This partner securely manages all customer data in accordance with consumer data protection laws enacted worldwide, including data handling, storage, and security.

Why do you need my personal information?
When you make a donation, you need to provide your name, street address, email address and credit card information. This information allows us to process and fulfill your donation and to notify you of your donation status.

Do you track me on your website?
Yes, we monitor visitor traffic patterns and site usage to help us further develop and improve the content and design of our site. We do not link your IP address to anything personally identifiable about you.

Can I opt out of receiving information?
Yes, you can request to receive email communications from us. These messages will always contain unsubscribe options.

What happens if someone uses my credit card for fraud?
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. We guarantee that if your credit card was compromised, through no fault of your own, as a result of transactions completed at our site, and your credit card provider holds you liable for any charges, we will compensate you for the amount of your liability up to $50. This means we do not cover fraudulent charges if your card was lost or stolen. In the event of unauthorized credit card use, or if your card is lost or stolen, you must notify your credit card provider immediately in accordance with its reporting rules and procedures.

Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and offline. Click on our security policy to read more.

Surveys
From time to time our site may request information from users via surveys. Participation is completely voluntary. Information requested may include demographic information (such as age and zip code). This information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Acceptance of Privacy Policy
By using this site and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, your only remedy is to discontinue use of this site and services. We reserve the right to modify this Privacy Policy at any time. If we change our policy, we will post those changes on our site so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of any portion of the site following notification or posting of such changes will constitute your acceptance of those changes.

Please direct any questions regarding this policy or our practices to info@cityteam.org.

Security Policy
We work hard to make sure your contribution is safe and secure. We use the leading technologies and practices in the e-commerce industry to protect your personal information during financial transactions on our site.

• We use a Secure Sockets Layer (SSL), the industry-standard for sending encrypted information
• We encrypt all of your personal information and route it through our firewall

How do you protect my personal information?
When you make donations as a donor you do so using our secure server. We use Secure Sockets Layer (SSL) technology to encrypt all information that you input before it is sent. In addition, stores data behind a secure firewall.

Will my personal information get "intercepted" when it is being sent to you over the web?
All personally identifiable information you send us with your donation while you are on our secure server is encrypted, meaning that it is transformed into unrecognizable characters until we decrypt it when it reaches us. All the data you send to us during a secure session is sent via Secure Sockets Layer (SSL), the industry-standard for sending encrypted information. For greater protection of your data, we recommend that you use a web-browser that supports 128-bit encryption.