We Value Your Trust
Cityteam receives its support from people like you who believe in our ministry to the homeless and disadvantaged. Your trust is important to us. That’s why we take extra care to make sure our funds are used in the most efficient way possible to help the needy, and we make your privacy and security a priority.
Cityteam is a member in good standing of the Evangelical Council for Financial Accountability (EDFA) and follows the highest ethical standards.
If you have any concerns or questions regarding Cityteam's privacy statement, please contact us directly by emailing firstname.lastname@example.org. We promise to respond to you promptly.
Any personal information obtained by Cityteam online and offline is for the sole use of Cityteam and will not be sold.
We believe the trust donors have placed with us is the key to our success. It is our priority to protect your personal information and payment details in order to provide you with the best service possible.
We will never sell, trade, share, or rent your personal information to other charities, merchant partners, or to any other companies or individuals without your prior consent.
When you make a donation, you need to provide your name, street address, email address and credit card information. This information allows us to process and fulfill your donation and to notify you of your donation status.
Yes, you can request to receive email, mail, and phone communications from us. You may opt out of these communications at any time by contacting email@example.com. Our emails will always contain unsubscribe options.
Yes, we monitor visitor traffic patterns and site usage to help us further develop and improve the content and design of our site. We do not link your IP address to anything personally identifiable about you.
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. We guarantee that if your credit card was compromised, through no fault of your own, as a result of transactions completed at our site, and your credit card provider holds you liable for any charges, we will compensate you for the amount of your liability up to $50. This means we do not cover fraudulent charges if your card was lost or stolen. In the event of unauthorized credit card use, or if your card is lost or stolen, you must notify your credit card provider immediately in accordance with its reporting rules and procedures.
From time to time Cityteam may request information via surveys. Participation is completely voluntary. Information requested may include demographic information. This information will be used for purposes of monitoring or improving Cityteam’s interactions with supporters and clients.
Cityteam takes every precaution to protect our supporter’s information. Your information is protected both online and offline.
We work hard to make sure your contribution is safe and secure. We use the leading technologies and practices to protect your personal information.
- We use a Secure Sockets Layer (SSL), the industry-standard for sending encrypted information.
- We encrypt all of your personal information and route it through our firewall.
- We partner with a third-party credit card processing company, as do many e-philanthropy websites. This partner securely manages all customer data in accordance with consumer data protection laws enacted worldwide, including data handling, storage, and security.
- For even greater protection of your data, we recommend that you use a web-browser that supports 128-bit encryption.